PATIENT JOURNEY

Here at Aylestone house dental practice, we understand that the current situation has been a testing time for everyone, but also that we need to ensure we are still able to care for you and your dental needs. That is why we have been working relentlessly to completely redesign the way we operate so that we can begin to welcome you back as safely and as quickly as possible.

Every single decision we have made and step we have taken has been with a focus on the safety of you, our colleagues and clinicians. We understand that things may feel different to your usual experience of a dental visit, and that you may be concerned, so here is some information on how your new visit will look and feel.

Before your appointment

We will send you key information ahead of your appointment.
You may be asked to complete a new medical history form.

Medical History Form

On the day of your appointment

Before you leave for the practice please ensure you have visited the lavatory, have hydrated and brushed your teeth.
Please avoid bringing lots of things, and particularly limit bringing valuables.
Please call the practice when you arrive. Please remain in your car or outside the practice, following social distancing recommendations.

Entering the practice

We will call you when it is time for you to enter the practice.
Before entry we will need to take your temperature.
On entering the practice you will may be provided with a mask . You will also be asked to sanitise your hands.
We ask that you pay before your treatment (if applicable), ideally by card, including any oral hygiene products.
Our reception team will be sat behind a plastic screen for added protection.
There will be no patients in the reception area and you will be guided straight to the treatment room.
We will also have distancing markers on the floors to ensure a safe distance is maintained.

Did you know our colleagues will also undergo daily temperature checks.

The practice will be clutter free, you can expect to see no magazines for example.

Treatment room

Before you enter the treatment room you will be asked to leave your coat and bag in a box provided.
On entering you will be asked to wash your hands with soap and water and again once the appointment has ended.
Our teams will therefore be in extra PPE.
Depending on your procedure, you may be required to swill with a hydrogen peroxide solution for one minute.
All treatment rooms are cleaned and disinfected between each patient.

Remember, to provide you with the right care and service we cannot adhere to social distancing requirements.

IMPORTANT

If you have any of the symptoms of Covid-19/Coronavirus, please let us know as soon as you can; do not attend your appointment and follow the government guidelines around self-isolation.

TREATMENTS

Our staff are happy to discuss any questions you may have so call us and book your orthodontic consultation.

01162 832 701

WHAT OUR CLIENTS SAY

“Have been going there for check-ups for about 6 years now. Really happy with them. After another dentist told me I needed no fillings and yet another dentist told me I needed 3, Ritesh actually showed me (on camera!) the one place where I did need one. He always answers my questions patiently and thoroughly. I find him to be friendly, knowledgeable and trustworthy. He has a calm manner, so that helps me to relax when I visit. The dental assistants and receptionists are all lovely too and I think they are reasonably priced for what they do. I’ve moved away from the area and I still go back to them!”

“I have been visiting Aylestone House for almost 10 years and always found them to be absolutely amazing. It’s great how they treat everyone so well. It’s a pleasure to visit them. Probably the best Dental Practice in the country.”

“Got me back into the good habit of visiting the dentist regularly since 2008, after a break of 30 plus years! Roddy and all of his team are simply exceptional!”

“I am writing to commend you and your staff on your friendliness, competence and professionalism. My family and I have recently become patients at your practice and since the start, we have received nothing but a professional service.”

“I was referred to Aylestone House as an emergency over Christmas & was very satisfied with the help provided. Very pleased to get an appointment and excellent service at such short notice.”